Have a Question? Look here
What is the procedure for placing orders?
You can place orders on our website. Go to the specific product page and select the "Request a Quote" button. You can also contact our sales representative directly by sending an inquiry to: HANDEL@GASTROPRINT.COM or by calling +48 538 305 497 or +48 61 44 53 113.
Can I buy products without decoration?
Yes, you can buy products without decoration. The price of the product without decoration is listed on the product page.
How much does decoration cost?
It depends on the chosen criteria. Select the "Decoration Price List" button on the product page to learn more, and you will receive a final offer including the full cost of decorating your order from the sales representative.
Are the products you offer suitable for use in industrial dishwashers?
Certainly, we guarantee a minimum of 1000 cycles.
What is the minimum order value?
There is no requirement regarding the order value. The minimum quantity is 24 pieces per product.
What are the lead times for orders?
Typically from 8 days, but they may vary slightly. You will receive this information from the sales representative each time you receive an offer.
What are the payment terms?
We only operate on a prepayment model, and the payment must be received in order to initiate the order.
What are the warranty terms for products?
Please review our policy in this regard. You will find it on our website under the REGULATIONS section (point 7).
How is product transportation organized?
Transportation is carried out by specialized courier companies, and the cost of transportation is included in the calculation as part of the offer sent by the sales representative.
How do you pack the products?
We pack them in collective packaging, adequately securing the products during transportation. It is possible to order individual packaging, which is priced separately.
What if products break during transport?
In such a situation, they will most likely be covered by the warranty. What do we need to initiate the warranty process? Document the damage in the presence of the courier delivering the shipment, and then send it by traditional mail or scan it to our sales representative.
How should the file be prepared for printing?
The file should be in curves format (e.g., .cdr) or in PDF format.
What technology do you use to apply colors?
Colors are applied using ceramic or glass decal technology.
What decoration technique do you use?
Decoration is done using the indirect screen printing method. Decorations are applied to the mug using special paper (decals). The advantages of this method include the ability to decorate a large surface of the mug, achieve a photographic effect, and high resistance to dishwasher use. For detailed questions, please contact our sales department.
Who is the manufacturer of porcelain, glass, and candles?
All products in the ceramic category (mugs, cups, sets) come from our partner company - Lubiana.
For glass products (glasses, carafes, mugs), we cooperate with Krosno.
As for candles, we are the manufacturer from start to finish, and our brand is Chiaroscuro.
Can I buy products without decoration?
Yes, you can. It's possible to buy them. The price of the product without decoration is listed on the product card or ask the sales representative.
What are the lead times for order fulfillment?
Typically 10 days, but may vary slightly. Each time you will receive such information from the salesperson when you receive the offer
What is the minimum order value?
There is no requirement regarding the order value, but the minimum quantity of products is only 24 pieces.